Medical transportation
Safe medicalrides, withdignity atevery step.
VELOMEDTRANS gets patients to and from medical appointments safely and comfortably, with patience at the curb, care at the door, and clear communication from request to drop-off.
Or call us: +1 (650) 444-0251
Planned, non-emergency rides. In an emergency, call 911.
Why we exist
Getting to an appointment shouldn’t be the hardest part of care.
Missed rides mean missed treatment. VELOMEDTRANS exists to make medical transportation feel organized and humane: a ride that turns up ready, a driver who takes the time, and a passenger who arrives calm.
Whether you’re booking for yourself, a parent, or a patient in your care, the promise is in our name and our line: Safe Medical Rides Anytime.
Services
Rides shaped around the passenger.
- Ambulatory ridesFor passengers who can walk, with or without a cane or walker.
- Wheelchair-accessible ridesRide in your own wheelchair, secured in an accessible vehicle.
- Assisted ridesExtra help from the door, to the vehicle, and into the building.
- Stretcher transportNon-emergency transport for passengers who need to lie flat.
How it works
From request to drop‑off, one clear route.
Tell us about the trip
Call or email us with the pickup and destination areas, the date and time, and the kind of mobility support needed. No medical history required.
We confirm the details
The team reviews your request and contacts you to confirm the ride. Nothing is booked until you hear from us.
Ride day
Your ride arrives for pickup and takes you to your appointment. If you asked for a return trip, we plan that too.
What you can expect
The ride is part of the care.
Four principles shape how VELOMEDTRANS plans and runs every trip.
- Safety, without shortcuts
- Every trip is planned around the passenger: the right vehicle, the right help, and time built in so nobody is rushed.
- Dignity at every step
- Passengers are treated as people, not appointments. We speak to them directly, explain what’s happening, and ask before we help.
- Accessible by design
- Mobility needs shape the trip from the first question, so the ride fits the passenger rather than the other way round.
- Clear communication
- Families and care teams should always know what’s happening. Plain language, honest answers, and no surprises.
Accessibility
Staying in your own wheelchair should be simple.
Wheelchair-accessible rides keep passengers seated in their own chair from the curb to the destination.
About wheelchair-accessible ridesService coverage
Where we ride.
Tell us where the trip starts and ends and we’ll confirm whether we can take it.
Illustration only. Not a map of the service area.
For healthcare facilities
A transport partner your patients can count on.
If you arrange rides for patients or residents, talk to us about setting up a simple, repeatable way to book.
Hospitals & clinics
Discharges, outpatient visits, and transfers that need a dependable, planned ride.
Care coordinators & case managers
One place to arrange trips for the patients you support.
Care homes & residential facilities
Recurring appointments for residents, planned in advance.
Questions
Good to know.
Quick answers to common questions. Anything else, just call or email us.
Is VELOMEDTRANS an emergency service?
No. VELOMEDTRANS arranges medical transportation for planned trips. In a medical emergency, call 911 (or your local emergency number) right away.
How do I request a ride?
Call us at +1 (650) 444-0251 or email Info@velomedtrans.com with your trip details. A ride is only booked once the team has confirmed it with you. Online requests are coming soon.
What information do you need from me?
Just the basics to plan the trip: the pickup and destination areas, the date and approximate time, and the kind of mobility support the passenger needs. Please don’t send medical history or insurance numbers by email.
Can a family member or caregiver ride along?
Let us know when you contact us and we’ll talk it through with you.
Which areas do you serve?
Tell us where the trip starts and ends and we’ll let you know whether we can take it.
How do I pay? Do you accept insurance or Medicaid?
Ask us about payment when you call. Please don’t send payment or insurance details by email.
How far in advance should I book?
We recommend contacting us as early as possible, especially for recurring appointments.
Ready when you are
Let’s plan the ride.
Call or email us with your trip details and the team will confirm everything with you directly.
Prefer to talk? +1 (650) 444-0251 · Info@velomedtrans.com